COVID-19: Getting help – Connecting with local and national support

Mindline – Emotional support helpline 01823 276 892

Quick reference guide to local services

Find out more information below.

1. Somerset County Council

The council’s website is a good place to start when you are looking for help at this time. They provide links and information about a wide range of services, dependent on where you live. Head to their website here.

And if you can’t find information on their site, you can call the Somerset Coronavirus Helpline on t. 0300 790 6275

2. Corona Helpers

There has been a great community response to the coronavirus outbreak in Somerset, with lots of people offering to help others who might be in need of some help.

For people wanting to request support from their community or to help others through volunteering, head to the Corona Helpers website here.

Corona Helpers is an online platform on which individuals can seek out and pledge their support, and organisations and groups can let people know what they are doing and how to get involved.

3. How to stay safe when accepting help or offering help to others

For guidance on how to stay safe when accepting help from others and when offering help to others, head to the staying safe section of the Healthy Somerset website here.

Telephone resources and helplines

1. Somerset Coronavirus Support Helpline

A single phone number is now available for anyone in Somerset who needs Coronavirus-related support from their councils, including emotional support if you are feeling worried or anxious.

The Somerset Coronavirus Support Helpline number, 0300 790 6275, will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.

It links together the district and county council contact centres and will be operating seven days a week, 8am to 6pm. The district and county councils usual phone numbers will be running as normal alongside the new number for non-Coronavirus related issues.

The new number won’t cover medical advice, for which people will need to continue to use the 111 NHS online service and only ring 111 if they cannot get help online.

Anyone who can’t find help within their own local networks and volunteers, can use the new number to get help and advice around:

  • Personal care and support including food and delivery of prescriptions
  • Support for the homeless
  • Emotional support if you’re feeling worried or anxious
  • Transport to medical appointments
  • Waste collection and disposal
  • Financial support

2. Mindline Somerset

Open 24 hours a day, seven days a week, Mindline Somerset telephone line provide an emotional support telephone helpline. Contact them on t. 01823 276 892.

3. Other local telephone resources

  • Spark Somerset: providing support to community and voluntary groups and coordinate the Corona Helpers for volunteering. Tel.01460 202970
  • Domestic Abuse Helpline: Tel. 0800694 9999
  • Somerset and Avon Sexual Abuse and Rape Support: Tel. 0808 801 0456
  • Somerset Drugs and Alcohol Service: Tel. 0300 303 8788

4. Age UK Friendly Phone Call Service – 01823 345 610

Age UK Somerset  – special coronavirus website – lots of useful help and support

Online resources

1. Somerset County Council website

Somerset Council’s dedicated coronavirus support pages online provide useful updates and guidance for Somerset, including resources to support your mental health and wellbeing. Find out more here.

2. Somerset District Council’s online coronavirus resources

Somerset’s four district council websites have each got resources and information to support the coronavirus response. More information available at the following links:

  1. Mendip
  2. Sedgemoor
  3. Somerset West and Taunton
  4. South Somerset

3. Citizens Advice

The Citizen’s Advice service in Somerset is very well established and well set up for home working during the coronavirus response.

Citizen’s Advice can provide free, confidential information and advice to assist people with money, legal, consumer and other problems.

Somerset residents can visit the central  Citizen’s Advice  Somerset  website or they can call the advice line on tel.03444 889 62

4. Other helpful online mental health and wellbeing resources

There is some useful guidance published nationally, providing information and resources linked to mental health and wellbeing.

Every Mind Matter – national self -help resource